Refund Policy

SHIPPING INFORMATION 

We strive to ensure that your orders reach you as soon as possible. After placing an order, you will instantly receive a confirmation email with details of your order.  You will get a call from our customer services team for a free consultation and guidance on how to use the products. It will then be our priority to swiftly dispatch your order. Usually, all items are sourced from our warehouse and dispatched within 48 hours (provided it is a business day). However, we will let you know via a phone call or SMS if an item is out of stock, and the soonest it can be dispatched.

In Pakistan, we offer a standard shipping charge on all orders of Rs 200, no matter how big or small your package is.

In Lahore, we ship through Postex Logistics and can offer delivery within 2 business days. You need to contact us if you need a delivery urgently.

For nationwide delivery, we use several courier services.

The projected delivery time for all non-Lahore-based orders is 2-4 business days.

Unexpected delays may occur with the shipment, and if you don’t receive your order within the allotted time, kindly e-mail info@ostruce.com / call our Customer Service Desk at (+92) 335-4104444 or WhatsApp us at +92 335 4104444. You may also contact us on Instagram (@ostruceofficial) and Facebook (@ostruce). Make sure you have your order number (provided via email & text when you place your order) when you call or email us.

EXCHANGE POLICY 

You can always contact us for any return & exchange questions at info@ostruce.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Ostruce will replace any goods purchased if they are found to be faulty or damaged.

This is how you can claim a faulty/damaged item:

  1. Take a picture/video of the item/items that are damaged or faulty and need to be exchanged
  2. E-mail us at info@ostruce.com to request a claim, and attach pictures/video of the product(s) as well.
  3. Log in the reason for exchanging the item. Make sure to add your order number and the name of the items being exchanged, in the email.