NOTE: Always make sure to record a video of opening the flyer after you receive your order
In case of any problem, it needs to be reported to us within 2 days of the delivery.
Return or Exchange can be reported to us in the following Cases:
- You have received a Broken or Damaged bottle (a mild leakage will not be acceptable as the products are sent through third-party courier companies and it may happen during transportation).
- You have received Double orders.
- You have received the Wrong product or the Wrong quantity.
Requirements to initiate a return or exchange:
- Reach out to us at firstname.lastname@example.org or on WhatsApp at +923354104444.
- Share the recorded video and clear pictures. (In case of duplicate/double orders provide pictures of both the orders)
- Make sure a clear picture of the address label is included. (In case of duplicate/double orders provide pictures of both the orders)
Disqualification for Return or exchange:
- If the case is reported after 2 days of the delivery date.
- Pictures and/or videos are not clear enough.
- In case of a Duplicate or Wrong product, the parcel is not intact i-e the packing or bubble wrap is removed or the product is used.
- The address label is missing.
- The required information is not complete.
How it works:This process may take up to 10-15 working days. All the gathered information is forwarded to concerned departments i-e courier partner, production department, and dispatching team. After the investigation is completed, you will get compensation as per the requirement.