Refund Policy

NOTE: Always make sure to record a video of opening the flyer after you receive your order

 

In case of any problem, it needs to be reported to us within 2 days of the delivery.

Return or Exchange can be reported to us in the following Cases:

• You have received a Broken or Damaged bottle (a mild leakage will not be acceptable as the products are sent through third-party courier companies and it may happen during transportation).
  
  
• You have received Double orders.
  
  
• You have received the Wrong product or the Wrong quantity.

 

Requirements to initiate a return or exchange:

1. Reach out to us at info@ostruce.com or on WhatsApp at +923354104444.
   
   
2. Share the recorded video and clear pictures. (In case of duplicate/double orders provide pictures of both the orders)
   
   
3. Make sure a clear picture of the address label is included. (In case of duplicate/double orders provide pictures of both the orders)
   
   

Disqualification for Return or exchange:

1. If the case is reported after 2 days of the delivery date.
   
   
2. Pictures and/or videos are not clear enough.
   
   
3. In case of a Duplicate or Wrong product, the parcel is not intact i-e the packing or bubble wrap is removed or the product is used.
   
   
4. The address label is missing.
   
   
5. The required information is not complete.

 

How it works:

This process may take up to 10-15 working days. All the gathered information is forwarded to concerned departments i-e courier partner, production department, and dispatching team. After the investigation is completed, you will get compensation as per the requirement.